In most cases this initial contact will help to resolve any problems, however if a parent’s/carer’s concerns are not addressed the complaint should be referred to the Head Teacher who will consider and respond to the issues that have been raised.
If the parent/carer is unhappy with the Head Teacher’s response then he/she should refer to problem in writing to the Chair of the Governing Body, care of the School.
In the unlikely event of any problem still not being resolved the Governing Body has adopted the Hackney Learning Trust’s policy for dealing with complaints.
It is important to note that its procedures cannot be implemented until the three informal means of dealing with complaints, as detailed above, have been exhausted.
To read our policy document here;
We are committed to dealing with all complaints fairly and impartially, and to providing a high quality service to those who complain. We will not normally limit the contact complainants have with the school. However, we do not expect our staff to tolerate unacceptable behaviour and will take action to protect staff from that behaviour, including that which is abusive, offensive or threatening. Please see policy below.